>This document sets out the shipping policy that applies to customers that make a purchase via Herbalrays. If you have any questions, please contact our customer service team on contact@herbalrays.com

Shipping Options & Delivery Costs:
>We offer free shipping on all the orders made on Herbalrays official site.

Order Processing Time:
>All orders are processed and dispatched within 2-3 days subject to the availability and order traffic on the website. All orders placed on weekends or on a public holiday will be processed on the next business day.

Delivery Address & P.O. Boxes:
>Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship to P.O. boxes.

International Orders:
>Your package may be subject to import duties and taxes (if any). You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.

Order Confirmation:
>Orders placed with “Cash On delivery” will be confirmed via text or call and will only be processed further, once confirmed by the customer.

Tracking Your Order:
>Once your order has been dispatched, we will send you a confirmation email/text/whatsApp  with tracking information. You will be able to track your package directly on the carrier’s website.

Returns, Refunds, and Exchanges:

>We want you to be completely happy with your purchase – please read our return & refund policy for detailed information about our processes..